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How does My order ship and When I receive same?

Shipping charges are calculated based on the weight, destination and shipping service selected for your order. We offer UPS to provide the best service and ensure timely delivery. Times in transit as follows: UPS Ground: 1 – 6 business days (based on manifest origin and destination points) UPS Second Day: 2 business days UPS Next Day: 1 business day Other Air and Ground services available – transit time may vary based on origin and destination UPS Second Day Saturday and Next Day Saturday delivery service is available to most regions; exceptions do apply.

How do I track my order?

When we ship your order you will receive a tracking number for your shipment on your email registered with us. Go to http://www.apps.ups.com/WebTracking/track?loc=en_US# Copy paste your tracking number in Track by number box Click on track and see the status of your shipment

REFUSALS AND CANCELLATIONS

If I refuse or cancel an order will there be restocking Fees?

Unless otherwise determined by NexGen, any shipment refused by the customer will be considered the responsibility of the customer. All shipping charges incurred as a result of refused order will be charged to the customer; including the original and return shipping charges. A 30% restock fee is applied for refused orders. In the event an order is requested to be reshipped, additional shipping charges will apply. The customer is also responsible for a 30% restocking fee for cancelled orders. Once an order is approved, processed and fulfilled, cancellation fees will apply. These charges will be placed on your account if no response is received within 7 business days from time of order.

Warranty

What is warranty on products?

NexGen offers warranty as under:
Phones New
  • Within 14 days 100% customer pays for shipping
  • 15 days to 30 days 30% restocking fee ( as prices do change on phones 31 days no return)
Phones RB
  • Within 30 Days %100
  • Within 31-60 days 30% restocking fee
  • 61 days no return
Accessories
  • Within 14 days full refund
  • Within 15 days to 45 days 30 % restocking fee
  • After 46 days no return

Returns

How Do I process a RMA?

Log on to www.mynexgenonline.com Go to my account and login Click on RMA Select the product you want to return Submit the form You will receive a confirmation email Your sales rep. will call you with Authorization number.

What is the Return Policy?

NexGen offers a 1 week return or exchange policy on new products shipped from our New Jersey warehouse. All returns and exchanges require a Return Merchandise Authorization (RMA) number. No returns are accepted without an RMA number. An RMA number will be issued once the proper forms are completed. All credits or exchanges for returns are pending inspection by NexGen. All returns will be handled in the form of credit or exchange only, no refunds. The shipping charges for return are the responsibility of the customer. All shipments should be insured and shipped using a method that allows the package to be traced. We accept no responsibility for goods damaged in transit. Additional important details and exceptions as follows: No returns on items under $2.00 Products must be returned in original packing with box and all items. No returns on custom or special orders No returns on items purchased as clearance sales Packaging and Shipping costs are non-refundable New products must be returned in their original condition and packaging, unopened and inclusive of all parts or components

Simple Mobile

SIMPLE Mobile Plans Rate Information

  • SIMPLE Mobile Unlimited PlansNew

  • SIMPLE Mobile BlackBerry PlansNew

  • SIMPLE Mobile Wireless BroadBand PlansNew

  • SIMPLE Mobile International Long Distance PlansNew

SIMPLE Mobile Activations

  • SIMPLE Mobile Find a PIN (Login)

  • SIMPLE Mobile SIM Activation

  • SIMPLE Mobile Android Activation

  • SIMPLE Mobile Apple iPhone Activation

  • SIMPLE Mobile BlackBerry Activation

SIMPLE Mobile Updates

  • SIMPLE Mobile How to Setup MMS

  • SIMPLE Mobile Approved Phone List

  • SIMPLE Mobile Support FAQs

SIMPLE Mobile Coverage

  • SIMPLE Mobile 4G Coverage

  • SIMPLE Mobile 3G Coverage

Do you have any questions on Simple Mobile?

Please click the link to find answers to your query: http://www.mysimplemobile.com/Support-Center- FAQ.aspx
Content inside tab A
NET10 is a prepaid wireless service offering all local, long distance and roaming calls. All NET10 prepaid wireless service is provided by TracFone Wireless Inc., America's largest "No-Contract" cellular service provider in the U.S. with over 19.3 million subscribers.

What does unlocked mean?

Unlocked means that the phone is not configured or programmed to any specific provider network. With an unlocked phone you can access multiple networks by changing the SIM card.
: Many retailers such as Walmart and Best Buy sell unlocked phones as well as carrier locked phones. Please consult your local retailer for availability.

NET10 SIM

I purchased a Service plan and can't find my PIN - where is it?

Your PIN is located on the back of your Service Plan Card. To find the PIN on your Service Card, simply locate and scratch off the gray strip on the back of your card. Scratch off the gray strip in order to reveal your 15 digit Service Card PIN.

How can I tell if my phone will work?

SIM card will only work with an AT&T or T-mobile compatible or unlocked GSM phone Phones New To activate your service, you will need a NET10 Unlimited 30-day Service Plan card or credit card Some data services may not be available with all wireless devices BlackBerry® and branded TracFone, SafeLink, NET10 or Straight Talk phones will not work with this program In order for your phone’s data services to work, you must update your APN data settings, also called the Access Point Name SIM card and Service Plan are not refundable.

GSM

What is GSM?

Global System for Mobile communications is the most popular standard for mobile phones in the world. Its promoter, the GSM Association, estimates that 80% of the global mobile market uses the standard GSM, which includes over 3 billion people across more than 212 countries and territories. The ubiquity of the GSM standard has been an advantage to both consumers (who benefit from the ability to roam and switch carriers without switching phones)

What is 3G?

3G is the generic term for third-generation wireless networks. Analog was 1G, Digital was 2G, and 3G is the third-generation platform for innovative, high-speed products and services. 3G makes staying connected faster, easier, and more fun, with increased speed for Web browsing, downloading content, attachments, video, playing games, and much more. Several times higher data speed; Enhanced audio and video streaming; Video-conferencing support; NWeb and WAP browsing at higher speeds; IPTV (TV through the Internet) support.

Net10 Sim

What is GSM?

  • Net10 Sim Unlimited PlansNew

  • Net10 Sim BlackBerry PlansNew

  • Net10 Sim Wireless BroadBand PlansNew

  • Net10 Sim International Long Distance PlansNew

Net10 Sim Activations

  • Net10 Sim Find a PIN (Login)

  • Net10 SIM Activation

  • Net10 Sim Android Activation

  • Net10 Sim Apple iPhone Activation

  • Net10 Sim BlackBerry Activation

Net10 Sim Updates

  • Net10 Sim How to Setup MMS

  • Net10 Sim Approved Phone List

  • Net10 Sim Support FAQs

Net10 Mobile Coverage

  • Net10 Sim 4G Coverage

  • Net10 Sim 3G Coverage

Do you have any questions on Net10 Sim?

Please click the link to find answers to your query: http://www.net10sim.com/support.php
Content inside tab B
Red Pocket Mobile offers no contract wireless service throughout the United States, including Hawaii, Alaska, Puerto Rico, and the US Virgin Islands, as a Mobile Virtual Network Operator (MVNO) on the nation's largest GSM network. Red Pocket’s product suite includes Unlimited and Pay-As-You-Go plans, all powered by the ultra-convenient Red Pocket Mobile SIM card.

RED POCKET MOBILE

The Red Pocket UNLIMITED plan offers an amazing value for just $39.99 per month, including:
Unlimited Domestic Talk & Text
Mobile Web and MMS bundle - all at superfast, nationwide high speeds
International ROLLOVER minutes with every refill
Direct-Dial International Calls

REFUSALS AND CANCELLATIONS

If I refuse or cancel an order will there be restocking Fees?

Unless otherwise determined by NexGen, any shipment refused by the customer will be considered the responsibility of the customer. All shipping charges incurred as a result of refused order will be charged to the customer; including the original and return shipping charges. A 30% restock fee is applied for refused orders. In the event an order is requested to be reshipped, additional shipping charges will apply. The customer is also responsible for a 30% restocking fee for cancelled orders. Once an order is approved, processed and fulfilled, cancellation fees will apply. These charges will be placed on your account if no response is received within 7 business days from time of order.

Warranty

What is warranty on products?

NexGen offers warranty as under:
Phones New
  • Within 14 days 100% customer pays for shipping
  • 15 days to 30 days 30% restocking fee ( as prices do change on phones 31 days no return)
Phones RB
  • Within 30 Days %100
  • Within 31-60 days 30% restocking fee
  • 61 days no return
Accessories
  • Within 14 days full refund
  • Within 15 days to 45 days 30 % restocking fee
  • After 46 days no return

Returns

How Do I process a RMA?

Log on to www.mynexgenonline.com Go to my account and login Click on RMA Select the product you want to return Submit the form You will receive a confirmation email Your sales rep. will call you with Authorization number.

What is the Return Policy?

NexGen offers a 1 week return or exchange policy on new products shipped from our New Jersey warehouse. All returns and exchanges require a Return Merchandise Authorization (RMA) number. No returns are accepted without an RMA number. An RMA number will be issued once the proper forms are completed. All credits or exchanges for returns are pending inspection by NexGen. All returns will be handled in the form of credit or exchange only, no refunds. The shipping charges for return are the responsibility of the customer. All shipments should be insured and shipped using a method that allows the package to be traced. We accept no responsibility for goods damaged in transit. Additional important details and exceptions as follows: No returns on items under $2.00 Products must be returned in original packing with box and all items. No returns on custom or special orders No returns on items purchased as clearance sales Packaging and Shipping costs are non-refundable New products must be returned in their original condition and packaging, unopened and inclusive of all parts or components

Do you have any questions on Simple Mobile?

Please click the link to find answers to your query: http://www.mysimplemobile.com/Support-Center- FAQ.aspx

Red Pocket Mobile

Red Pocket Plans Rate Information

  • Red Pocket Wireless Plans

  • Red Pocket Unlimited Plans Refills

  • Red Pocket Unlimited Plan Monthly Auto-Refills

  • Red Pocket PayGo Refills

  • Red Pocket International Calling Acount Refills

Red Pocket Activations/Configurations

Please click the link to find answers to your query: http://www.mysimplemobile.com/Support-Center- FAQ.aspx

Red Pocket Mobile

  • Red Pocket Activation

  • Red Pocket Phone Configuration

Red Pocket Dealer Portal Instructions New

  • Red Pocket Dealers Login Instructions

Red Pocket Updates

  • Red Pocket Dealers Login

  • Red Pocket International call rates for your Country

Red Pocket Support

  • Red Pocket Customer Login

  • Red Pocket Replacement SIM Card

  • Red Pocket Transfer your Number

  • Red Pocket Check your Account

  • Red Pocket Live Chat

  • Red Pocket Coverage

Do you have any questions on Red Pocket Mobile?

Please click the link to find answers to your query: http://www.redpocketmobile.com/faq - Once you are on FAQ page click on click here to Chat Live buttone to get your queries answered.
Telcel America offers handsets from only the leading manufacturers such as Motorola, Nokia, LG and Samsung. We are able to bring the highest quality phones and features to customers at the best prices. Telcel America offers a range of cell phones that include candy bar style, Camera, Flip, Sliders, Smart Phones, Touch Screen and QWERTY keyboard phones.

Telcel America provides national coverage in the best networks in the United States, allowing its users to call and send text messages to land lines and mobile phones in Mexico. Telcel America cell phones work only in the whole territory of the United States

TelCel

Telcel America is a pay-as-you go prepaid wireless phone service that requires no long term contracts, no credit checks, no activation fees, no monthly bills and no age limits!: No, international roaming is not allowed. Telcel America phone won't roam, you will be able to enjoy nationwide coverage on one of America´s best networks, at the same price of a local call! Telcel America now offers Unlimited International Long Distance (ILD) Calling. For more info, go to www.TelcelAmerica.com/unlimitedinternational

REFUSALS AND CANCELLATIONS

If I refuse or cancel an order will there be restocking Fees?

Unless otherwise determined by NexGen, any shipment refused by the customer will be considered the responsibility of the customer. All shipping charges incurred as a result of refused order will be charged to the customer; including the original and return shipping charges. A 30% restock fee is applied for refused orders. In the event an order is requested to be reshipped, additional shipping charges will apply. The customer is also responsible for a 30% restocking fee for cancelled orders. Once an order is approved, processed and fulfilled, cancellation fees will apply. These charges will be placed on your account if no response is received within 7 business days from time of order.

Warranty

What is warranty on products?

NexGen offers warranty as under:
Phones New
  • Within 14 days 100% customer pays for shipping
  • 15 days to 30 days 30% restocking fee ( as prices do change on phones 31 days no return)
Phones RB
  • Within 30 Days %100
  • Within 31-60 days 30% restocking fee
  • 61 days no return
Accessories
  • Within 14 days full refund
  • Within 15 days to 45 days 30 % restocking fee
  • After 46 days no return

Returns

How Do I process a RMA?

Log on to www.mynexgenonline.com Go to my account and login Click on RMA Select the product you want to return Submit the form You will receive a confirmation email Your sales rep. will call you with Authorization number.

What is the Return Policy?

NexGen offers a 1 week return or exchange policy on new products shipped from our New Jersey warehouse. All returns and exchanges require a Return Merchandise Authorization (RMA) number. No returns are accepted without an RMA number. An RMA number will be issued once the proper forms are completed. All credits or exchanges for returns are pending inspection by NexGen. All returns will be handled in the form of credit or exchange only, no refunds. The shipping charges for return are the responsibility of the customer. All shipments should be insured and shipped using a method that allows the package to be traced. We accept no responsibility for goods damaged in transit. Additional important details and exceptions as follows: No returns on items under $2.00 Products must be returned in original packing with box and all items. No returns on custom or special orders No returns on items purchased as clearance sales Packaging and Shipping costs are non-refundable New products must be returned in their original condition and packaging, unopened and inclusive of all parts or components

TelCel

TelCel Plans Rate Information

  • TELCEL Unlimited PlansNew

  • TELCEL BlackBerry PlansNew

  • TELCEL Wireless BroadBand PlansNew

  • TELCEL International Long Distance PlansNew

TELCEL Activations

  • TELCEL Find a PIN (Login)

  • TELCEL SIM Activation

  • TELCEL Android Activation

  • TELCEL Apple iPhone Activation

  • TELCEL BlackBerry Activation

TELCEL Updates

  • TELCEL How to Setup MMS

  • TELCEL Approved Phone List

  • TELCEL Support FAQs

TELCEL Coverage

  • TELCEL 4G Coverage

  • TELCEL 3G Coverage

Do you have any questions on TELCEL?

Please click the link to find answers to your query: http://www.telcelamerica.com/faq#.UYj5WqJTAjc

TELCEL SIM PLAN

TelCel Plans Rate Information


Page Plus is a prepaid wireless provider that is committed to superior customer service and support. While we strive to eliminate any problems or inconveniences, we are always ready to help you with any issue. Should you need us, we hope one of these methods to contact us fits your needs. We welcome inquiries from potential Page Plus customers as well as from our existing customers. We are here to serve you and hope you enjoy your prepaid mobile service.

Does Page Plus have any annual prepaid plans?

Yes. Page Plus offers the Standard voice plan in four denominations, and the $80 Standard card or PIN, which provides 2,000 voice minutes, lasts a full year. Since $80 PINs are available exclusively through Page Plus dealers, please visit the Store Locatorto find a dealer near you, or search the Internet for an online dealer.

Can I renew my plan early?

Yes, you can renew your entire plan early by contacting Customer Service and requesting an early renewal. Contacting Customer Service is the ONLY way to do this - simply adding another plan PIN to your account will not automatically renew your plan early. If Customer Service renews your plan early for you, the entire plan of minutes/messages/data will be reset - nothing will roll over, and your new renewal date will be set for one month out.

How do I switch from one Page Plus plan to another?

Switching to a Higher Plan

To switch to a higher plan, you must first load the PIN of the higher plan to your account. When switching to a higher plan, the change will take effect immediately. For example, if you are switching from The 12 plan to The 55, you must first load the The 55 PIN to your account. Upon submittal, your account will immediately upgrade to the The 55 plan. To get the most value out of your current plan, it is suggested to wait until the renewal date of your current plan before upgrading.

Switching to a Lower Plan

To switch to a lower plan, you must first load the PIN of the lower plan to your account. When switching to a lower plan, the loaded PIN will stack on the account until the renewal date of the current plan, at which time the plan will switch. For example, if you are switching from The 55 plan to Talk n Text 1200, you must first load the Talk n Text 1200 PIN to your account. Upon submittal, the Talk n Text 1200 PIN will stack on your account until the renewal date of The 55 plan, at which time your account will switch to the Talk n Text 1200.

Switching to the Standard Plan

To switch from a monthly plan to the Standard plan, you must request it through Customer Service. Loading a Standard plan card/PIN does not automatically switch the account from a monthly plan to theStandard plan. Monthly plans can renew by loading a monthly bundle PIN or by adding a cash balance on your account. So, if a Standard PIN loaded onto an account provides enough cash balance for the current (unexpired) monthly plan to renew, the monthly plan will renew normally.

Additional Plan Information

Suspending Your Phone Number Will Cancel Your Monthly Plan

If you want to suspend your account (because your phone was lost or stolen, for instance), your plan must be switched to the Standard plan before the account can be suspended. Your monthly plan will be lost. When the account is restored, it will be restored with the Standard plan, and a new monthly plan PIN will need to be loaded onto the account to return to the monthly plan.

If I run out of something on my monthly plan before the plan expires, what are my options?

If you run out of voice minutes, messages or data in your monthly plan before your monthly expiration date, you can use more by adding a cash balance to your account and using additional minutes/messages/data at the overage rates for your plan. Optionally, you can renew your entire plan early by calling Customer Service and requesting an early renewal. Calling Customer Service is the ONLY way to do this - simply adding another plan PIN to your account will not automatically renew your plan early. If Customer Service renews your plan early for you, the entire plan of minutes/messages/data will be reset - nothing will roll over, and your new renewal date will be set for one month out.

What are the monthly plan PINs used for?

If you have the Unlimited Talk n Text or Talk n Text 1200 PINs will only be used for renewing your monthly plans on the actual renewal date.

Does Page Plus have an unlimited or add-on data plan?

While we are continuously evaluating our plans and the needs of our customers, we do not currently offer an unlimited data plan or an add-on data option. However, we do offer monthly plans with more than enough data for the average user.

When do my minutes expire?

For the Standard plan, your minutes will only expire if you fail to replenish within 120 days from the date of your last replenishment; otherwise, your unused minutes will always roll forward. If the balance has been removed after the 120 day expiration, it cannot be recovered. For monthly Talk n Text plans, your allotment of voice minutes, messages and data expire each month.

Where can I purchase PINs/cards?

PINs can be purchased online or through one of our authorized dealers which may be found through our online store locator.

Can I buy a PIN or phone without a credit card?

Currently, a credit card is required for all online purchases. Please use our store locator to find a local dealer to make a purchase with any other form of payment.

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